Contact us to learn how an IP based PBX phone system will benefit your organization
Call: Philadelphia (215)634-2997
Bucks County: (215)359-4160
Lancaster, PA: (717) 316-TECH
Washington, DC: (202)900-TECH
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Sit back and relax while we set everything up. No configuration required by the end users.
- We setup the equipment
- Use your existing network
- Onsite training with a Richmond Tech & Telecom tech
- Seamless transition
Tech support for any phone related issues is FREE
VoIP PBX Business Telephone Systems
Richmond Tech & Telecom's Penntelco IP based PBX business telephone system is a comprehensive voice-over-IP (VOIP) system that is highly customizable for office use. Our business telephone system is scalable for organizations between 2 and 200 employees (or phones), regardless of geographic location.
The Penntelco system is managed by service technicians local to the Philadelphia area. We strive to provide rapid response for deployment and support. Our service area includes Philadelphia, Bucks County, Montgomery County, Lehigh County and Lancaster County Pennsylvania.
Overview of PBX System Capabilities
Pick and choose from many features:
Pricing & Service plans
We offer two pricing structures based on organization size and features.
The Basic Plan is for small organizations with up to 5 phones and includes the following functions:
- Voicemail to email
- Fax to email
- Call transfers
- Music on hold
- Virtual receptionist
- 2 call channels + 1 floating channel for simultaneous calls
All inbound calls are free. Outbound calls are $0.02/per minute. All plans come with 15MB of storage for voicemail, faxes, music on hold, and voicemail greetings. All plans also include customizable phone trees, and transfers of inbound calls.
|-- Itemized pricing, per month --|
|E911 service (required)||$2.50/each extension|
|2 inbound calling channels + 1 floating channel||FREE with all plans|
|-- Service Packages (choose one) --|
|Basic Service||Standard Feature||Small Business||Business Premium|
|-- Optional Add Ons --|
|Additional extensions||$3.00/ea additional device|
|Add unlimited data storage (for music on hold, voicemail storage, greetings)||$40.00/month|
|Inbound calls (per minute)||FREE|
|Outbound calls (per minute)||$0.02|
|Busy lamp field (for enterprise phones)||Not available|
|Call parking||Not available|
Enterprise service plans include advanced features not available in the basic package. Premium features are availble in 2 packages: Professional and Enterprise. The features available in each package are listed below:
|Enterprise Service Package Comparison|
All features from basic package plus:
Up to 20 Extensions
5 call trunks (for simultaneous calls, per number)
Automated attendant/Interactive Voice Recording (IVR)
Ring groups with caller-ID prefixes
After-hours call flow
Receive fax by email
100MB storage space
All features from professional package plus:
Up to 100 Extensions
15 call trunks (additional available on request)
Call Parking, Blind & Attended call transfers
Dial by name directory
Web fax (send outbound fax through web portal)
Zoned Paging system
Send/receive SMS messages
Busy Lamp Feature(BLF) (extension status indicator)
Wake up calls
User control panel (view call history, review voicemail, send faxes)
500MB voicemail/music storage
|$59.95 per month||$149.95 per month|
|-- Other charges not included with service plan, per month --|
|E911 service (required)||$5.00/phone number|
|Calling channels||10 per external number, additional available in groups of
10 for $20/month
Enterprise Pacakge Price: $124.95/month
|-- INCLUDED Add Ons --|
|Inbound calls (per minute)||FREE|
|Outbound calls (per minute)||$0.01|
|Busy lamp field (for enterprise phones)||FREE|
|Attended call transfer||FREE|
Compare us to Comcast*
Richmond Tech & Telecom's PennTelco VOIP service is superior to Comcast in many ways!
Our pricing structure is straightforward and less expensive than Comcast. We do not lock customers into long term contracts or force customers to pay early termination fees. Why? Because we know you will be happy with our service and will have no reason to switch to another provider. With our Enterprise Business service plan, we do not charge for add ons like call parking, BLF, intercom use or music on hold.
Another superiority of our service is we do not require you to install any proprietary network equipment to make the phones work. Extra parts are potential failures when they break. Simply plug your phone into any internet connection anywhere and talk!
Compare our Service
Need support? With Comcast, you'll have to navigate their confusing automated system and speak with an overseas telephone agent. Richmond Tech & Telecom will always provide local support on the phone and will promptly dispatch an onsite tech to assist with any problem at no charge*.
Compare our Equipment
With a PennTelco account, we provide superior phones with color LED screens over Comcast's monochrome LCD displays. The PennTelco phones are easier to read, easier to navigate, and offer a more pleasant user experience.
Customized call flow options
With the PennTelco system, we have the ability to provide pinpoint call flow behavior in how your phones will ring under certain circumstances. We have the ability to provide after-hours ring behaviors, and ring the phones you want to ring when someone calls your establishment at a specific time of day.